Frequently Asked Questions

You can place an order online through our website, by phone, email, or via Electronic Data Interchange (EDI) if your system is set up for it.

No. we do not require a minimum order amount—order what you need, when you need it.

In-stock orders typically ship the same day. With our 99.5% same-day shipping, you can count on fast, reliable delivery within one two to days at most. With six distribution centers we can cover most of the United States with one day delivery.

Yes! Customers near our distribution centers in Pennsylvania, Massachusetts, Missouri, and Nevada can use our Will Call Pickup service. Simply place your order and schedule a pickup time.

Yes. We will send an email or fax order confirmation immediately after an order has been placed.

We distribute products from more than 100 industry-leading brands in residential and commercial door hardware. We also distribute electronic access control product and software solutions. Contact us for a full list of manufacturer partners or browse our online catalog.

Our team can help find an alternative product or provide estimated restock dates. We can also have orders ship directly from our manufacturer partners to our customers.

Yes! Our hardware experts can assist with product selection, technical expertise, project job quoting, and order placement.

Yes, each of our distribution centers has full-service keying department offering basic rekeying, master-keying, construction keying, etc.

Yes! We work with manufacturers to provide Showroom Merchandising displays for retail stores, designer showrooms, and cabinet shops.

EDI allows you to automate and streamline the ordering process, reducing errors and increasing efficiency when purchasing door hardware from Top Notch.

Yes, we are a B2B distributor and only sell to registered businesses. Contact us to set up an account.

We offer various payment options, including credit accounts for qualified customers. Contact our Accounts Receivable Department for more details.

Only products purchased directly from Top Notch Distributors are eligible for return.
Products must be returned within 60 days from the invoice date. (Return authorizations are valid for 45 days from the date the return authorization was created). Please refer to your original purchase receipt or contact our Customer Service department should you have any questions.
Product must be returned in new condition, inside the original packaging, must be uninstalled, unused, including accessories, in unmarked packaging, and placed in a separate shipping box. Any product that is damaged, or not in its original condition, will be shipped back to the sender at their expense.
Prior to returning any goods, please contact our Customer Service team to initiate the return. For more details, see our Return Policy.